Terms & Conditions – Caravan Air Conditioning Services
1. Definitions & Interpretation
“Company”, “we”, “our”, and “us” refer to Caravan Air Conditioning Services and its authorised franchisees.
“Customer”, “you” and “your” refer to the individual or entity requesting our services.
“Services” means all work, including installation, repair, maintenance, and cleaning of caravan air conditioning systems.
“Franchisee” means an independent operator licensed under the Caravan Air Conditioning Services brand.
2. Acceptance of Terms
By booking or using our services, you agree to these Terms & Conditions in full.
3. Quotations & Estimates
All quotes are valid for 14 days unless otherwise stated. A quote becomes binding upon written, verbal, or email acceptance.
4. Bookings & Cancellations
We require 24 hours’ notice for any cancellation or rescheduling. While we do not normally charge cancellation fees, we reserve the right to apply fees in cases of repeated cancellations or no-shows.
5. Payment Terms
All invoices must be paid in full within 7 days of issue unless otherwise agreed in writing. Failure to pay on time may result in recovery action as outlined in Clause 12.
6. Scope of Work
Work is limited to the services listed in your booking or quotation. Any additional work or parts required will be discussed and billed separately.
7. Pre-Existing Damage
We are not responsible for existing or underlying damage to caravans, air conditioning units, or associated systems. If pre-existing damage worsens during or after service, we are not liable unless caused by our proven negligence.
8. Warranties
We provide a 2-year warranty on labour for both repairs and installations. Parts are covered by the manufacturer’s warranty and any extended warranty offered by them. Warranty is void if the equipment is tampered with or not maintained as recommended.
9. Customer Obligations
You must provide safe, unrestricted access to the worksite and disclose any known hazards, faults, or modifications that may impact our work.
10. Liability & Risk
To the fullest extent permitted by law, our total liability (including franchisees and subcontractors) is capped at $2,500 per job. We are not liable for indirect or consequential losses (such as loss of income or holiday cancellations). Where applicable under the Australian Consumer Law, we may, at our discretion, re-supply the service or refund the cost of service.
11. Environmental & Safety Standards
We use food-grade and environmentally safe cleaning products where possible. We are not responsible for adverse reactions unless caused by negligence.
12. Late Payments & Debt Recovery
Overdue accounts will incur interest at the maximum rate permitted by law. Customers agree to pay all reasonable costs of debt recovery, including legal fees and third-party collection charges.
13. Ownership of Goods
All parts and equipment supplied remain our property until full payment is received.
14. Force Majeure
We are not liable for delays or non-performance due to events beyond our control, including extreme weather, natural disasters, supplier delays, or industrial action.
15. Governing Law
These Terms & Conditions are governed by the laws of Australia, and any disputes will be resolved in the courts of the state in which the work was performed.
16. Complaints & Dispute Resolution
Complaints must be lodged in writing within 7 days of service completion. We will work to resolve disputes promptly. If unresolved, disputes will be escalated in accordance with Australian Consumer Law.
17. Changes to Terms
We reserve the right to amend these Terms & Conditions at any time without prior notice, with updated terms published on our website.
18. Franchisee Operations Disclaimer
Our franchisees operate as independent businesses under the Caravan Air Conditioning Services brand. Each franchisee is responsible for its own workmanship and billing, but all franchisees are bound by these Terms & Conditions.
19. Subcontractors
We may engage qualified subcontractors to perform services. We ensure all subcontractors follow our service standards, but liability for their independent actions remains limited as outlined in Clause 10.
20. Photos & Documentation
We reserve the right to take before and after photos of services for proof of work and marketing purposes without requiring additional permission.
21. Customer Property
We are not responsible for damage to or loss of personal items left inside the caravan during service.
22. Privacy & Data Collection
We collect customer information (such as names, addresses, phone numbers, and emails) solely for booking, quoting, and service purposes. We do not share or sell your data, except where required by law or to process payments and debt recovery.
23. Call-Out Fees
A call-out fee applies to some bookings but is not stipulated here and will be communicated prior to booking.